com.glide.cs.nlu.keywords.enabledThe com.glide.cs.nlu.keywords.enabled property allows the Virtual Agent to perform a keyword search for topics when NLU prediction fails. This setting is crucial for ensuring that users receive relevant responses even when automatic topic detection does not work.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property enables keyword-based topic searches in the Virtual Agent when NLU predictions do not yield any results. |
|---|---|
| What area does it affect? | Virtual Agent functionality |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring NLU settings or troubleshooting topic detection issues. |
Raw metadata from the property record.
| Property name | com.glide.cs.nlu.keywords.enabled |
|---|---|
| Sys ID | f66b06bec7574010fd68220eb4c260b1 |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | If NLU prediction does not return any topics for a VA chat utterance, VA will try to find a topic using a keywords search if this is set to true. |
| Updated | 2024-05-25 04:31:18 |