com.glide.cs.nlu.keywords.enabled

ServiceNow property description:

If NLU prediction does not return any topics for a VA chat utterance, VA will try to find a topic using a keywords search if this is set to true.

Attributes

  • Sys ID: f66b06bec7574010fd68220eb4c260b1
  • Type: true | false
  • Application: Global
  • Default value: true
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AI generated property description:

The ServiceNow property `com.glide.cs.nlu.keywords.enabled` determines whether the Virtual Agent (VA) will use a keyword search to find a relevant topic if the Natural Language Understanding (NLU) prediction does not return any topics for a chat utterance. When set to true, this property enables the VA to fall back on a keyword-based search mechanism to identify potential topics, enhancing the chances of successfully addressing user queries. This functionality is particularly useful in scenarios where the NLU model may not have sufficient training data or when the utterance is too ambiguous for accurate NLU prediction. By leveraging keyword search, the VA can still provide meaningful responses, improving the overall user experience. This property is part of the broader topic discovery process in ServiceNow's Virtual Agent framework.

Source

Related property: com.glide.cs.nlu.keyword.ignore.threshold