com.snc.sla.default_conditionclassThe com.snc.sla.default_conditionclass property specifies the script include used to evaluate SLA conditions in the 2011 SLA engine. Administrators may need to modify this to implement custom SLA condition evaluations based on their specific requirements.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property allows the configuration of the script include for evaluating SLA conditions, enabling customization of the SLA evaluation process. |
|---|---|
| What area does it affect? | SLA Evaluation |
| What does the default mean? | The default value is "SLAConditionBase", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when implementing custom SLA conditions or updating the SLA engine. |
Raw metadata from the property record.
| Property name | com.snc.sla.default_conditionclass |
|---|---|
| Sys ID | 956cb8b40a0a2c8941be2324e33ae3a9 |
| Type | string |
| Application | Global |
| Default value | SLAConditionBase |
| Description | <span style="font-weight:bold;font-size: larger">Default condition type<br/></span> Enter the name of the script include used to evaluate SLA Conditions for the 2011 SLA engine. You can use this to override with your own extension of the SLAConditionBase script include.<br/> For more information on condition types click <a href="http://docs.servicenow.com/?context=CSHelp:SLA-condition-rules" target="_blank">here</a>.</div> |
| Updated | 2024-05-25 05:09:01 |