SN System Properties Reference
Property reference

glide.knowman.search.operator

The glide.knowman.search.operator property defines the search method for retrieving Knowledge articles from tasks or the Knowledge Base. Admins should review this setting to optimize search results based on their organization's needs for matching terms.

Default: IR_AND_OR_QUERY Type: choice list Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property determines whether the search uses an 'OR' query or an 'AND then OR' query to find Knowledge articles, impacting search effectiveness.
What area does it affect? Knowledge Management
What does the default mean? The default value is "IR_AND_OR_QUERY", which is the baseline setting used unless it is changed.
When should you review it? Review this property when adjusting search configurations or improving Knowledge Base accessibility.

Out of the box property record

Raw metadata from the property record.

Property name glide.knowman.search.operator
Sys ID 8ae924aa0a0a0bc00130037a949b110f
Type choice list
Application Global
Default value IR_AND_OR_QUERY
Description Search method used when searching Knowledge from a task or directly in the Knowledge Base. "OR query" returns matches with any term. "AND then OR query" first tries an AND query, then does an OR query if no matches are found.
Updated 2024-05-25 05:04:11

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... the default AND search returns poor results, the search is automatically re-run with the OR operator. Administrators can configure the knowledge base search to always use OR by modifying the glide.knowman.search.operator system property. NOT, minus (-), or exclamation point (!) Excludes documents that contain the search term after the NOT operator (a difference of sets). For example, to find documents that ...
Documentation excerpt View supporting context
Context preview Snippet 2
... is applicable for search within the K Management application and not the ServiceNow global search. Search method to find Knowledge articles from a task or directly in the Knowledge Base (glide.knowman.search.operator) Select the search approach to use when the sea multiple words. • OR query: returns articles that contain at least search term. • AND then OR query: first searches for ...
Additional source link Another external reference for this property
Open reference