glide.sla.calculate_on_display

ServiceNow property description:

Refresh Task SLAs when a Task form is displayed
 Select Yes to ensure that the timings in the Task SLAs are updated each time the task form is viewed.

Attributes

  • Sys ID: bda3ac210a0006d400924e8c9be0c42f
  • Type: true | false
  • Application: Global
  • Default value: true
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AI generated property description:

The ServiceNow property `glide.sla.calculate_on_display` determines whether the system recalculates SLA (Service Level Agreement) timelines each time an SLA record is displayed. When this property is enabled, the SLA calculations are updated in real-time upon viewing, ensuring that the displayed information is current. This can be useful for providing the most accurate SLA status to users. However, enabling this property may impact performance due to the additional processing required for each display action. Disabling it means that SLA calculations are only updated during specific events, such as record updates, potentially improving performance but at the cost of real-time accuracy. This property is configurable in the ServiceNow instance under the SLA properties settings.

Source

Related property: glide.bsm.children_to_display