Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property configures the domains that are allowed to create new users via incoming email, defaulting to servicenow.com. |
| What area does it affect? |
User Management |
| What does the default mean? |
The default value is "servicenow.com", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when adjusting email security settings or adding new trusted domains. |
Out of the box property record
Raw metadata from the property record.
| Property name |
glide.user.trusted_domain |
| Sys ID |
0c0e36a8c61122760094b0caafe5f56e |
| Type |
string |
| Application |
Global |
| Default value |
servicenow.com |
| Description |
Trusted domains when creating new users from incoming email (Ignore email from untrusted domains unless from an existing user; use * for all domains) |
| Updated |
2024-05-25 04:06:26 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... with which they are associated. 3133 Visitor notifications (continued) Notification Description Note: To ensure that a visitor’s requirement status is updated when the visitor responds to this email, set the glide.user.trusted_domain property to the default value (*). For more information, see Note: Inbound mail configuration . If you need to perform filtering on inbound emails, see Email filters . This notification ...
Context preview
Snippet 2
... property with a value of false. Documentation sn_SE10216 1 Suggest Email Domain restrictions If the property is not enabled, an attacker might using email Either update the value of the glide.user.trusted_domain Documentation © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or ...
Context preview
Snippet 3
... Enables (true) or disables (false) the UserAuthenticationGate checks for both external and internal authentication mechanisms. • Type: true | false • Default value: false • Location: System Property [sys_properties] table glide.user.trusted_domain Comma-separated list of trusted domains for which the instance automatically creates a guest user based on incoming emails. Use an asterisk (*) to trust all domains. If an email is ...
Context preview
Snippet 4
... brute forcing a password as a greater number of password reset attempts can be made. Functional impact None Dependencies and prerequisites None Disable creating users from incoming emails Use the glide.user.trusted_domain property to specify the comma-separated list of trusted domains used in the creation of users from incoming emails. An administrator can set the glide.pop3readerjob.create_caller system property to automatically create users ...
Related properties