SN System Properties Reference
Property reference

password_reset.request.retry_window

The password_reset.request.retry_window property defines the time limit in minutes for resetting the retry count after a password reset request. Admins should monitor this setting to manage user experience and security effectively, especially in high-traffic environments.

Default: 1440 Type: integer Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property sets the duration in minutes before the retry count for password reset requests is cleared, impacting user access and security protocols.
What area does it affect? Password Reset Functionality
What does the default mean? The default value is "1440", which sets the baseline numeric behavior for this property.
When should you review it? Review this property when adjusting password reset policies or troubleshooting user access issues.

Out of the box property record

Raw metadata from the property record.

Property name password_reset.request.retry_window
Sys ID 41f8c4e1eb0501006a668c505206fe98
Type integer
Application Global
Default value 1440
Description Number of minutes from the last request before the retry count is reset to zero
Updated 2024-05-25 04:41:40

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... is locked out or prevented from changing their password after trying the maximum number of times. • Type: integer • Default value: 1440 (minutes) • Location: Password Reset > Properties password_reset.request.retry_window Specifies the length of time before the count for password reset attempts refreshes. • Type: integer • Default value: 1440 (minutes) • Location: Password Reset > Properties password_reset.request.success_window Specifies how ...
Documentation excerpt View supporting context
Context preview Snippet 2
... Security Risk ◦(Old‎ <blank> ◦(New‎ This increases the attacker's likelihood of predicting the SMS reset code. Maximize reset password request retry window duration • Description ◦(Old‎ <blank> ◦(New‎ The property "password_reset.request.retry_window" specifies the length of time before the count for password reset attempts refreshes. • Security Risk © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ...
Additional source link Another external reference for this property
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