va.messenger.account.auth

ServiceNow property description:

This is to turn off the authentication prompt on FB Messenger to support unauthenticated customers initiating Chats

Attributes

  • Sys ID: f35f01be530033002f40ddeeff7b121f
  • Type: true | false
  • Application: Global
  • Default value: true
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AI generated property description:

The ServiceNow property `va.messenger.account.auth` is used to manage authentication prompts for Facebook Messenger within the Virtual Agent setup. According to the provided documentation, this property allows administrators to disable the authentication requirement, enabling unauthenticated customers to initiate chats. This is particularly useful for scenarios where ease of access is prioritized, and users are not required to log in before starting a conversation. By setting this property appropriately, organizations can streamline customer interactions on Facebook Messenger, enhancing user experience. The documentation provides detailed steps on configuring this property to suit specific business needs.

Source

Related property: change.conflict.blackout