SN System Properties Reference
Property reference

assignment_workbench.new.window

The assignment_workbench.new.window property enables the assignment workbench to open in a new window when activated. This feature enhances user experience by allowing agents to manage assignments without navigating away from their current tasks.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? When set to true, this property opens the assignment workbench in a separate window, facilitating easier access and multitasking for agents.
What area does it affect? Assignment Workbench
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring the assignment workbench for improved agent workflow.

Out of the box property record

Raw metadata from the property record.

Property name assignment_workbench.new.window
Sys ID 2258d376c30122001c845cb981d3aed9
Type boolean
Application Global
Default value false
Description When enabled opens the assignment workbench in a new window
Updated 2016-09-07 15:10:33

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... macro button assignment_workbench.find.agents.title Creates the title for the macro button on the task form. The default is Find Agents. When enabled opens the assign­ ment workbench in a new window assignment_workbench.new.window Opens the assignment workbench in a new window. The default is False. Number of agents per page assignment_workbench_no_of_agents Set this property to 20, 30, or 50 agents. To get better ...