Namespace
kb_product_entitlement
4 ServiceNow system properties in this namespace, with what each one does.
kb_product_entitlement.article.allow_empty_products |
This property determines whether users can view Knowledge Articles without any related products linked to them. |
kb_product_entitlement.article.enable |
This property enables or disables access control for Knowledge Articles based on the product entitlements assigned to customers. |
kb_product_entitlement.knowledge_base.allow_empty_products |
It permits users to access Knowledge Bases even when no related products are defined, enhancing accessibility. |
kb_product_entitlement.knowledge_base.enable |
This property controls whether access to Knowledge Bases is restricted based on the product entitlements assigned to users. |