Namespace
sn_csm_case_types
4 ServiceNow system properties in this namespace, with what each one does.
sn_csm_case_types.case_type_single_field_select |
This property activates the single-select case type feature, allowing agents to create cases quickly by selecting a case type from a predefined list. |
sn_csm_case_types.get_case_types_roles |
It specifies a comma-separated list of roles that are permitted to access the getCaseTypes API, allowing for role-based access control. |
sn_csm_case_types.service_definition_select |
This property activates the Product Service Select version of the case type selector, allowing agents to create cases based on selected products or services. |
sn_csm_case_types.service_definition_select_count |
This property determines how many products and services are shown in the Product Service Select screen for case types, impacting user selection options. |