Namespace
sn_eaai_csm
3 ServiceNow system properties in this namespace, with what each one does.
sn_eaai_csm.create_interaction_for_non_matched_user |
This property determines whether email interactions can be created for unmatched users, facilitating better tracking of customer communications. |
sn_eaai_csm.email_addresses |
This property sets the default email address for email interactions, allowing for streamlined communication with customers. |
sn_eaai_csm.period_of_customer_inactivity_to_close_interactions |
It specifies the duration of inactivity in days after which customer interactions will be closed, defaulting to 5 days if set incorrectly. |