Namespace
sn_sow
5 ServiceNow system properties in this namespace, with what each one does.
sn_sow.banner_announcements_config_id |
This property sets the configuration ID for managing banner announcements within the Service Operations Workspace, influencing how announcements are presented to users. |
sn_sow.default_call_from_contact_page |
This property determines whether users connect via CTI or browser telephony on the SOW contact page, affecting user communication methods. |
sn_sow.playbook.tables.em_alert |
This boolean property determines whether emergency alerts are shown in the Service Operations Workspace, impacting user awareness of critical issues. |
sn_sow.playbook.tables.incident |
This boolean property determines whether incident tables are included in the Service Operations Workspace playbooks, affecting how incidents are handled in the application. |
sn_sow.remove.action.related.list.tables |
This property configures the removal of specific related list tables in the Service Operations Workspace, impacting how information is displayed to users. |