com.glide.awa.warn_blocked_audioThe com.glide.awa.warn_blocked_audio property prompts agents to adjust their browser settings if audio playback is blocked while using the workspace inbox. This ensures agents can receive important audio notifications, enhancing their workflow efficiency.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It triggers a popup notification for agents to enable audio playback in their browser when audio is blocked in the workspace inbox. |
|---|---|
| What area does it affect? | Workspace inbox functionality |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring audio settings for agents or troubleshooting audio issues. |
Raw metadata from the property record.
| Property name | com.glide.awa.warn_blocked_audio |
|---|---|
| Sys ID | 686d977a6f8d211026b95d3a945b3696 |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | If an agent loads workspace in a browser tab with the inbox in an available state, and the browser settings block audio from playing sound, show the agent a popup suggesting to change the browser settings to always allow audio for the page. |
| Updated | 2023-02-21 01:00:51 |
Official references and nearby text excerpts where this property appears.