SN System Properties Reference
Property reference

com.glide.cs.advanced-chat-popover

The com.glide.cs.advanced-chat-popover property enables the smart chat popover component on the service portal. Admins should consider enabling this feature to enhance user interaction and support experience.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property controls the activation of the smart chat popover component, which improves user engagement on the service portal.
What area does it affect? Service Portal
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when planning to enhance user support features on the service portal.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.advanced-chat-popover
Sys ID b66851cb07ed11107fc1eda17cd300db
Type boolean
Application Global
Default value false
Description Property to enable smart chat popover component on service portal. Default value is false
Updated 2024-05-25 04:04:24

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... minimized. Before you begin This feature is only available after you've installed and updated the Omni-Experience Standard Feature Set to the latest version through the ServiceNow Store . Set the com.glide.cs.advanced-chat-popover system property to True. This system property activates the smart chat component on the Service Portal. By default, the property is set to False. This system property is only applicable ...
Documentation excerpt View supporting context
Context preview Snippet 2
... custom portal You can hide the chat option for your custom portal that appears in the Employee Center tab within Microsoft Teams. Before you begin Ensure that you set the com.glide.cs.advanced-chat-popover system property to false. Role required: admin Procedure 1. Navigate to All > Service Portal > CSS. 2. Select the custom CSS that you want to edit. 3. Select the ...
Documentation excerpt View supporting context
Context preview Snippet 3
... theme record. For more information, see Set up your bot's branding . Note: If you change the web client Virtual Agent button icon while the system property [sys_property] table value com.glide.cs.advanced-chat-popover is set to true, set the web client Virtual Agent chat button to the same size as the original button icon, otherwise the icon is displayed oversize. © 2026 ServiceNow, ...
Additional source link Another external reference for this property
Open reference