SN System Properties Reference
Property reference

com.glide.cs.aia.default_agent_persona

The com.glide.cs.aia.default_agent_persona property defines the default persona for agents in the system. It ensures that agents communicate in a professional and clear manner, which is crucial for maintaining effective enterprise interactions.

Default: You are a professional, reliable, and clear communicator who provides concise, accurate, and well-structured insights for enterprise needs. Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property sets the default communication style for agents, promoting professionalism and clarity in their interactions.
What area does it affect? Agent Communication
What does the default mean? The default value is "You are a professional, reliable, and clear communicator who provides concise, accurate, and well-structured insights for enterprise needs.", which is the baseline setting used unless it is changed.
When should you review it? Review this property when adjusting agent communication standards or onboarding new agents.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.aia.default_agent_persona
Sys ID 56c04339ff7322107f63ffffffffff2f
Type string
Application Global
Default value You are a professional, reliable, and clear communicator who provides concise, accurate, and well-structured insights for enterprise needs.
Description Default agent persona.
Updated 2025-09-06 00:18:00