SN System Properties Reference
Property reference

com.glide.cs.auto_resolution.response_channel_list

The property com.glide.cs.auto_resolution.response_channel_list defines the response channels used for Auto-Resolution in ServiceNow. Administrators should review this setting to ensure that the appropriate communication methods, such as Email, Virtual Agent, and SMS, are enabled for user interactions.

Default: Email,Virtual Agent,SMS Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It specifies a comma-separated list of channels through which Auto-Resolution responses are sent, impacting how users receive notifications.
What area does it affect? Auto-Resolution communication
What does the default mean? The default value is "Email,Virtual Agent,SMS", which is the baseline setting used unless it is changed.
When should you review it? Review this property when configuring or updating communication methods for Auto-Resolution.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.auto_resolution.response_channel_list
Sys ID 1714821d5305011031a5ddeeff7b12c0
Type string
Application Global
Default value Email,Virtual Agent,SMS
Description Comma separated list of response channels for Auto-Resolution.
Updated 2024-05-25 03:38:54