Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
It configures the header message displayed to users when a live agent activates an autopilot topic in the Virtual Agent. |
| What area does it affect? |
Virtual Agent functionality |
| What does the default mean? |
The default value is "Virtual Agent is assisting.", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when updating communication strategies or modifying autopilot topic interactions. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.glide.cs.autopilot.client_initiated_header |
| Sys ID |
d8710832c3733010634cdb450a40ddaa |
| Type |
string |
| Application |
Global |
| Default value |
Virtual Agent is assisting. |
| Description |
This message is sent to the VA client header when a live agent invokes an autopilot topic. |
| Updated |
2024-05-25 03:39:11 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... follows. a. Navigate to All > Conversational Interfaces > Settings. b. Under the System actions section, select View All next to System messages. c. Change the Value field of the com.glide.cs.autopilot.client_initiated_header system property to specify the branded bot name instead of the Virtual Agent bot name displayed in the header of the chat window. © 2026 ServiceNow, Inc. All rights reserved. ...
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