com.glide.cs.b2b_conversation_idle_timeout

AI generated property description:

The ServiceNow property `com.glide.cs.b2b_conversation_idle_timeout` is used to define the idle timeout duration for conversations on the B2B (Business-to-Business) channel. This property ensures that if there is no activity within the specified time frame, the conversation will automatically close. The documentation on the provided link explains the concept of open conversations in the context of Virtual Agent and B2B interactions, emphasizing the importance of managing conversation states to enhance user experience. By setting this property, administrators can control how long a B2B conversation remains open without interaction, thereby optimizing system resources and maintaining efficient communication workflows.

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