SN System Properties Reference
Property reference

com.glide.cs.b2b_conversation_idle_timeout

The com.glide.cs.b2b_conversation_idle_timeout property sets the idle timeout duration for conversations on the B2B channel. Admins should review this setting to ensure it aligns with their operational needs and user engagement strategies.

Default: 3600 Type: integer Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property configures the idle timeout period for B2B conversations, defaulting to 3600 seconds.
What area does it affect? B2B channel conversations
What does the default mean? The default value is "3600", which sets the baseline numeric behavior for this property.
When should you review it? Review this property when adjusting conversation engagement strategies or troubleshooting idle time issues.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.b2b_conversation_idle_timeout
Sys ID 3fd10c32c3733010634cdb450a40dd1f
Type integer
Application Global
Default value 3600
Description The timeout specifically for the conversations on the B2B channel.
Updated 2024-05-25 04:01:12

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... and logos may be trademarks of the respective companies with which they are associated. 441 can change the default timeout period for idle bot-to-bot conversations by adding the system property com.glide.cs.b2b_conversation_idle_timeout. The timeout value that you specify in this property applies to all bot-to-bot conversations involving the Virtual Agent. Change the timeout period for idle bot-to-bot conversations Add the com.glide.cs.b2b_conversation_idle_timeout property ...
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