Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property sets the time limit for how long the chat client can rely on cached agent availability data before refreshing it. |
| What area does it affect? |
Chat client functionality |
| What does the default mean? |
The default value is "10", which sets the baseline numeric behavior for this property. |
| When should you review it? |
Review this property when adjusting chat responsiveness or troubleshooting agent availability issues. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.glide.cs.cached_agent_availability_life_time |
| Sys ID |
6956b5e273bf30104a905ee515f6a791 |
| Type |
integer |
| Application |
Global |
| Default value |
10 |
| Description |
The maximum number of seconds that the requestor chat client may rely on a cached agent availability result to enable or disable the "Contact Live Agent" support menu option. |
| Updated |
2024-05-25 03:39:01 |
Sources
Official references and nearby text excerpts where this property appears.
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