SN System Properties Reference
Property reference

com.glide.cs.conversation.interrupt_redirect.message

This property defines the message shown to users when a conversation in the virtual assistant chat is interrupted and reset. Admins should review this message to ensure it provides clear guidance and support to users during such interruptions.

Default: Okay, I've stopped everything going forward. It's possible the last step completed as I was stopping the process, so you may want to double-check that.<br><br>Let me know if you'd like help with anything else. Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It configures the text displayed to end users in the virtual assistant chat when their conversation is interrupted and reset.
What area does it affect? Virtual Assistant Chat
What does the default mean? The default value is "Okay, I've stopped everything going forward. It's possible the last step completed as I was stopping the process, so you may want to double-check that.<br><br>Let me know if you'd like help with anything else.", which is the baseline setting used unless it is changed.
When should you review it? Review this property when updating user communication or troubleshooting chat interruptions.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.conversation.interrupt_redirect.message
Sys ID 47fc58db4f122210623de88d20ce0b57
Type string
Application Global
Default value Okay, I've stopped everything going forward. It's possible the last step completed as I was stopping the process, so you may want to double-check that.<br><br>Let me know if you'd like help with anything else.
Description Message to display to the VA chat end user, when a conversation has been interrupted and reset.
Updated 2025-06-27 14:40:25