SN System Properties Reference
Property reference

com.glide.cs.conversation_faulted_reason

The com.glide.cs.conversation_faulted_reason property defines the message displayed when a conversation encounters an error. Admins should review this setting to ensure users receive clear and helpful feedback during conversation faults.

Default: It seems you have left the conversation. Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It specifies the text shown to users when a conversation fails, helping to communicate issues effectively.
What area does it affect? Conversation Management
What does the default mean? The default value is "It seems you have left the conversation.", which is the baseline setting used unless it is changed.
When should you review it? Review this property when customizing user experience or troubleshooting conversation errors.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.conversation_faulted_reason
Sys ID 9f0f680b5f200010a1162115a3731362
Type string
Application Global
Default value It seems you have left the conversation.
Description Message that displays when a conversation has faulted
Updated 2024-05-25 04:34:59

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... vendor-specific device context information. Virtual Agent Context [sys_cs_virtual_agent_context] Stores Virtual Agent context variables. Properties installed Property Description com.glide.cs.branding.msg_delay Minimum delay between bot messages com.glide.cs.branding.type_presence_delay Minimum delay before displaying typing animation com.glide.cs.conversation_faulted_reason Message that displays the following default message when a conversation has faulted: It seems that you have left the conversation. com.glide.cs.general.error_message Generic error message com.glide.cs.general.live_agent_handoff_error_message Error message when no live ...
Additional source link Another external reference for this property
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