com.glide.cs.conversation_faulted_reason

ServiceNow property description:

Message that displays when a conversation has faulted

Attributes

  • Sys ID: 9f0f680b5f200010a1162115a3731362
  • Type: string
  • Application: Global
  • Default value: It seems you have left the conversation.
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AI generated property description:

The ServiceNow property `com.glide.cs.conversation_faulted_reason` is used to specify the message that displays when a conversation in the Virtual Agent has faulted. This property helps administrators customize the fault message to provide clearer information to users when an error occurs during a conversation. The default message can be modified to better align with the organization's communication style or to provide more specific guidance on what went wrong. This customization can enhance the user experience by making fault messages more understandable and actionable. For more details, refer to the Virtual Agent documentation in the ServiceNow platform.

Source

Related property: com.glide.cs.conversation_faulted_reason.now_assist_panel