Property reference

`com.glide.cs.conversation_faulted_reason.disabled`

This property suppresses the system message displayed to the requester when a conversation faults due to idle timeout. Admins may want to enable this setting to prevent unnecessary notifications in the Virtual Agent or other channels.

Default: false
Type: boolean
Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It disables the faulted reason message for conversations that time out, allowing for a cleaner user experience.
What area does it affect?	Virtual Agent messaging
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when configuring user notifications for conversation faults.

Out of the box property record

Raw metadata from the property record.

Property name	`com.glide.cs.conversation_faulted_reason.disabled`
Sys ID	`e49bbd10ffb803107561ffffffffff48`
Type	boolean
Application	Global
Default value	`false`
Description	Suppresses the system message posted to the requester when a conversation faults after idle timeout. Pairs with com.glide.cs.conversation_faulted_reason.
Updated	2026-05-07 23:37:46

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... which they are associated. 488 Procedure 1. Navigate to All > sys_properties.list. 2. Find the record for the channel whose message you want to hide or show. Record Message type com.glide.cs.conversation_faulted_reason.disabled Virtual Agent chat com.glide.cs.conversation_faulted_reason.now_assist_panel.disabled ServiceNow Otto panel com.glide.cs.conversation_faulted_reason.self_service.disabled Self-service portal com.glide.cs.conversation_faulted_reason_with_pending_notification.disabled Pending notification 3. Set the Value to True to hide the message, or False to show it. Note: The ...

More in `com.glide`

Other properties in the same namespace.

com.glide.cs.conversation.start_over_message It configures the message shown to users when they choose to start a conversation from the beginning, enhancin com.glide.cs.conversation_context_data_format It determines whether conversation context data is stored in JSON or XML format, with JSON being the recommend com.glide.cs.conversation_ended_msg It configures the text displayed to users at the end of a conversation, helping to manage user expectations an com.glide.cs.conversation_faulted_reason It sets the default message shown to users when a Virtual Agent conversation ends unexpectedly. com.glide.cs.conversation_faulted_reason.now_assist_panel It customizes the fault message shown in the Now Assist Panel when a conversation times out due to inactivity. com.glide.cs.conversation_faulted_reason.now_assist_panel.disabled It disables the notification message for conversation faults on the Now Assist Panel, allowing for a cleaner u com.glide.cs.conversation_faulted_reason.self_service.disabled It controls the visibility of fault messages in self-service conversations after an idle timeout, allowing for com.glide.cs.conversation_faulted_reason_with_pending_notification It configures the notification message shown to users in case of a faulted conversation or when they leave a c

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