SN System Properties Reference
Property reference

com.glide.cs.conversation_faulted_reason.now_assist_panel

The property defines the message shown when a conversation faults in the Now Assist Panel. Admins should review it to ensure users receive clear guidance on how to proceed after an inactive conversation.

Default: Conversations with Now Assist end after a period of inactivity. Start a new one to ask more questions. Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It configures the fault message displayed in the Now Assist Panel when a conversation ends due to inactivity.
What area does it affect? Now Assist Panel
What does the default mean? The default value is "Conversations with Now Assist end after a period of inactivity. Start a new one to ask more questions.", which is the baseline setting used unless it is changed.
When should you review it? Review this property when updating user communication or troubleshooting conversation issues.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.conversation_faulted_reason.now_assist_panel
Sys ID 16b8e02a53b431106167ddeeff7b1228
Type string
Application Global
Default value Conversations with Now Assist end after a period of inactivity. Start a new one to ask more questions.
Description Message that displays when a conversation has faulted in the Now Assist Panel channel
Updated 2024-05-25 03:38:54