SN System Properties Reference
Property reference

com.glide.cs.conversation_faulted_reason.self_service.disabled

This property suppresses the system message displayed to the requester when a conversation faults on self-service after an idle timeout. Admins may want to enable this property to prevent users from seeing fault messages, enhancing the user experience during self-service interactions.

Default
false
Type
boolean
Application
Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It controls the visibility of fault messages in self-service conversations after an idle timeout, allowing for a cleaner user interface.
What area does it affect? Self-service portal
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring user experience settings for self-service interactions.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.conversation_faulted_reason.self_service.disabled
Sys ID a80c75d0ffb803107561ffffffffff4b
Type boolean
Application Global
Default value false
Description Suppresses the system message posted to the requester when a conversation faults on self service after idle timeout. Pairs with com.glide.cs.conversation_faulted_reason.self_service.
Updated 2026-05-07 23:39:41

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context
Context preview Snippet 1
... to All > sys_properties.list. 2. Find the record for the channel whose message you want to hide or show. Record Message type com.glide.cs.conversation_faulted_reason.disabled Virtual Agent chat com.glide.cs.conversation_faulted_reason.now_assist_panel.disabled ServiceNow Otto panel com.glide.cs.conversation_faulted_reason.self_service.disabled Self-service portal com.glide.cs.conversation_faulted_reason_with_pending_notification.disabled Pending notification 3. Set the Value to True to hide the message, or False to show it. Note: The default value is False, and the faulted reason ...

More in com.glide

Other properties in the same namespace.

com.glide.cs.conversation_faulted_reason It sets the default message shown to users when a Virtual Agent conversation ends unexpectedly. com.glide.cs.conversation_faulted_reason.disabled It disables the faulted reason message for conversations that time out, allowing for a cleaner user experience com.glide.cs.conversation_faulted_reason.now_assist_panel It customizes the fault message shown in the Now Assist Panel when a conversation times out due to inactivity. com.glide.cs.conversation_faulted_reason.now_assist_panel.disabled It disables the notification message for conversation faults on the Now Assist Panel, allowing for a cleaner u com.glide.cs.conversation_faulted_reason_with_pending_notification It configures the notification message shown to users in case of a faulted conversation or when they leave a c com.glide.cs.conversation_faulted_reason_with_pending_notification.disabled It disables the notification message shown to users when a conversation fails after being idle and pending not com.glide.cs.conversation_history.enabled This property enables the display of a requester's conversation history to agents in real-time during support com.glide.cs.conversation_history.number_of_past_interactions_to_display It sets the maximum number of closed interactions to display in the conversation history, allowing values betw

All 650 properties in com.glide →