Property reference

`com.glide.cs.conversation_faulted_reason.self_service`

This property defines the timeout message displayed on the self-service page after a conversation ends. Administrators should review it to customize user experience during chat interactions, especially when conversations time out.

Default: It looks like you're finished with this chat, so I'll go ahead and close it.
Type: string
Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It sets the message shown to users when a self-service chat conversation times out, allowing for customization of user notifications.
What area does it affect?	Self-Service Portal
What does the default mean?	The default value is "It looks like you're finished with this chat, so I'll go ahead and close it.", which is the baseline setting used unless it is changed.
When should you review it?	Review this property when adjusting user notifications for chat timeouts or improving user experience.

Out of the box property record

Raw metadata from the property record.

Property name	`com.glide.cs.conversation_faulted_reason.self_service`
Sys ID	`2b69a17fff6012103579ffffffffff0e`
Type	string
Application	Global
Default value	`It looks like you're finished with this chat, so I'll go ahead and close it.`
Description	the time out message displayed after conversation times out on self service page
Updated	2024-09-16 20:29:02

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... Chat conversations. You can adjust the message that users see when the conversation ends due to timeout, using the values com.glide.cs.conversation_faulted_reason for Virtual Agent, com.glide.cs.conversation_faulted_reason.now_assist_panel for Now Assist panel, and com.glide.cs.conversation_faulted_reason.self_service for self-service portal chats. You can also change the timeout for a pending notification using the value com.glide.cs.conversation_faulted_reason_with_pending_notification. Setting these values to blank will use the system default message instead ...

More in `com.glide`

Other properties in the same namespace.

com.glide.cs.conversation_faulted_reason It sets the default message shown to users when a Virtual Agent conversation ends unexpectedly. com.glide.cs.conversation_faulted_reason.disabled It disables the faulted reason message for conversations that time out, allowing for a cleaner user experience com.glide.cs.conversation_faulted_reason.now_assist_panel It customizes the fault message shown in the Now Assist Panel when a conversation times out due to inactivity. com.glide.cs.conversation_faulted_reason.now_assist_panel.disabled It disables the notification message for conversation faults on the Now Assist Panel, allowing for a cleaner u com.glide.cs.conversation_faulted_reason.self_service.disabled It controls the visibility of fault messages in self-service conversations after an idle timeout, allowing for com.glide.cs.conversation_faulted_reason_with_pending_notification It configures the notification message shown to users in case of a faulted conversation or when they leave a c com.glide.cs.conversation_faulted_reason_with_pending_notification.disabled It disables the notification message shown to users when a conversation fails after being idle and pending not com.glide.cs.conversation_history.enabled This property enables the display of a requester's conversation history to agents in real-time during support

All 736 properties in com.glide →