Property reference

`com.glide.cs.conversation_faulted_reason_with_pending_notification.disabled`

This property suppresses the system message displayed to the requester when a conversation faults due to idle timeout while pending notifications exist. Admins may want to enable this setting to prevent unnecessary alerts during user interactions.

Default: false
Type: boolean
Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do?	It disables the notification message shown to users when a conversation fails after being idle and pending notifications are present.
What area does it affect?	Conversational Interfaces
What does the default mean?	The default value is "false", which means this behavior is disabled by default.
When should you review it?	Review this property when configuring user notifications for conversational interactions.

Out of the box property record

Raw metadata from the property record.

Property name	`com.glide.cs.conversation_faulted_reason_with_pending_notification.disabled`
Sys ID	`d4f31bfdb7f40f1075619561ae11a93a`
Type	boolean
Application	Global
Default value	`false`
Description	Suppresses the system message posted to the requester when a conversation faults after idle timeout and the user has pending notifications. Pairs with com.glide.cs.conversation_faulted_reason_with_pending_notification
Updated	2026-05-12 21:54:45

Sources

Official references and nearby text excerpts where this property appears.

Brazil docs View supporting context

Context preview Snippet 1

... sys_properties.list. 2. Find the record for the channel whose message you want to hide or show. Record Message type com.glide.cs.conversation_faulted_reason.disabled Virtual Agent chat com.glide.cs.conversation_faulted_reason.now_assist_panel.disabled ServiceNow Otto panel com.glide.cs.conversation_faulted_reason.self_service.disabled Self-service portal com.glide.cs.conversation_faulted_reason_with_pending_notification.disabled Pending notification 3. Set the Value to True to hide the message, or False to show it. Note: The default value is False, and the faulted reason message is also ...

More in `com.glide`

Other properties in the same namespace.

com.glide.cs.conversation_faulted_reason.now_assist_panel It customizes the fault message shown in the Now Assist Panel when a conversation times out due to inactivity. com.glide.cs.conversation_faulted_reason.now_assist_panel.disabled It disables the notification message for conversation faults on the Now Assist Panel, allowing for a cleaner u com.glide.cs.conversation_faulted_reason.self_service.disabled It controls the visibility of fault messages in self-service conversations after an idle timeout, allowing for com.glide.cs.conversation_faulted_reason_with_pending_notification It configures the notification message shown to users in case of a faulted conversation or when they leave a c com.glide.cs.conversation_history.enabled This property enables the display of a requester's conversation history to agents in real-time during support com.glide.cs.conversation_history.number_of_past_interactions_to_display It sets the maximum number of closed interactions to display in the conversation history, allowing values betw com.glide.cs.conversation_history_cross_channel.enabled It allows agents to view a requester's conversation history across different channels during live interactions com.glide.cs.conversation_idle_timeout This property defines the duration in seconds that idle conversations remain open before being flagged as aban

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