com.glide.cs.conversation_history.enabledThe property com.glide.cs.conversation_history.enabled allows agents to view the requester's conversation history during live interactions. Admins should consider enabling this feature to enhance communication and provide better support to users.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property enables the display of a requester's conversation history to agents in real-time during support interactions. |
|---|---|
| What area does it affect? | Live Interaction Support |
| What does the default mean? | The default value is "false", which means this behavior is disabled by default. |
| When should you review it? | Review this property when improving agent support capabilities or enhancing user interaction experiences. |
Raw metadata from the property record.
| Property name | com.glide.cs.conversation_history.enabled |
|---|---|
| Sys ID | a919d1b55b5101106fbd52bced81c71d |
| Type | boolean |
| Application | Global |
| Default value | false |
| Description | Displays the requester's conversation history to agents during live interactions. |
| Updated | 2024-05-25 03:39:06 |