com.glide.cs.conversation_history_cross_channel.enabled

ServiceNow property description:

Enable the requester's cross channel conversation history to agents during live interactions.

Attributes

  • Sys ID: b739d9037741511088efebdf8c5a993c
  • Type: true | false
  • Application: Global
  • Default value: false
Related property: com.glide.cs.conversation_history.enabled