SN System Properties Reference
Property reference

com.glide.cs.conversation_idle_timeout

The com.glide.cs.conversation_idle_timeout property sets the maximum idle time for virtual agent conversations before they are considered abandoned. Admins should review this setting to ensure it aligns with user experience expectations and operational requirements.

Default: 7200 Type: integer Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property defines the idle timeout duration in seconds for virtual agent conversations, defaulting to 7200 seconds.
What area does it affect? Virtual Agent Conversations
What does the default mean? The default value is "7200", which sets the baseline numeric behavior for this property.
When should you review it? Review this property when adjusting user engagement strategies or troubleshooting abandoned conversations.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.conversation_idle_timeout
Sys ID 78c9403ac3733010634cdb450a40dd80
Type integer
Application Global
Default value 7200
Description Faults abandoned VA conversations after the idle time specified in this property (in seconds)
Updated 2024-05-25 04:03:18

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... longer than the default (or configured) timeout period. As admins, you can change the default timeout period for closing Virtual Agent and live agent conversations by adding the system property com.glide.cs.conversation_idle_timeout. The timeout value that you specify in this property applies to all conversations in supported Virtual Agent and live agent channels, including chat channels (such as Microsoft Teams, Slack, and ...
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