com.glide.cs.conversation_idle_timeout
ServiceNow property description:
Faults abandoned VA conversations after the idle time specified in this property (in seconds)
Attributes
- Sys ID: 78c9403ac3733010634cdb450a40dd80
- Type: integer
- Application: Global
- Default value: 7200

AI generated property description:
The ServiceNow property `com.glide.cs.conversation_idle_timeout` is used to automatically fault and terminate Virtual Agent (VA) conversations that have been idle for a specified duration. This duration is defined in seconds. When a conversation remains inactive beyond the set idle time, it is considered abandoned and is subsequently faulted. This helps in managing system resources efficiently by closing inactive sessions. The property ensures that users do not leave conversations open indefinitely, which could otherwise lead to unnecessary resource consumption. For more details, refer to the provided documentation link.
Source