com.glide.cs.conversation_idle_timeoutThe com.glide.cs.conversation_idle_timeout property sets the maximum idle time for virtual agent conversations before they are considered abandoned. Admins should review this setting to ensure it aligns with user experience expectations and operational requirements.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property defines the idle timeout duration in seconds for virtual agent conversations, defaulting to 7200 seconds. |
|---|---|
| What area does it affect? | Virtual Agent Conversations |
| What does the default mean? | The default value is "7200", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when adjusting user engagement strategies or troubleshooting abandoned conversations. |
Raw metadata from the property record.
| Property name | com.glide.cs.conversation_idle_timeout |
|---|---|
| Sys ID | 78c9403ac3733010634cdb450a40dd80 |
| Type | integer |
| Application | Global |
| Default value | 7200 |
| Description | Faults abandoned VA conversations after the idle time specified in this property (in seconds) |
| Updated | 2024-05-25 04:03:18 |