com.glide.cs.dialog.boolean_threshold

ServiceNow property description:

The minimum confidence required for Boolean Dialog intents to be dispatched.

Attributes

  • Sys ID: 3cfc009328350110fa9ba4fe8f34850b
  • Type: short string (40 characters or less)
  • Application: Global
  • Default value: 0.9
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AI generated property description:

The ServiceNow property `com.glide.cs.dialog.boolean_threshold` sets the minimum confidence level required for Boolean Dialog intents to be dispatched in Virtual Agent conversations. This property ensures that the system only proceeds with Boolean Dialog intents when the confidence score meets or exceeds the specified threshold, thereby improving the accuracy of the responses. The confidence score is a measure of how certain the system is that the user's input matches a predefined intent. By adjusting this threshold, administrators can control the sensitivity of the Virtual Agent's intent recognition, balancing between responsiveness and accuracy. This property is particularly useful in scenarios where precise user intent recognition is critical for the success of automated interactions.

Source

Related property: com.glide.cs.collab.event_queue.threshold