com.glide.cs.doc_qna.va_attachment.max_attachments

ServiceNow property description:

Maximum number of attachments that can be attached at a time for va chat

Attributes

  • Sys ID: b5da1cc353d066104b6519e230e5e680
  • Type: integer
  • Application: Global
  • Default value: 3
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AI generated property description:

The ServiceNow property com.glide.cs.doc_qna.va_attachment.max_attachments sets the maximum number of files a user can attach at one time in a Virtual Agent chat session. Its default value is 3, which balances usability and system performance by allowing multiple attachments without overloading the session. Increasing the value permits users to upload more files simultaneously, which may be useful in scenarios requiring extensive document sharing, but it can also impact performance and storage usage. Reducing the value limits attachment capacity, providing tighter control over data transfer and reducing potential abuse. Administrators configure this property to align chat functionality with organizational policies on file handling, security, and system resource management.

Source

Related property: com.glide.cs.doc_qna.va_attachment.max_size