com.glide.cs.enable_auto_resolutionThe com.glide.cs.enable_auto_resolution property enables the auto-resolution feature within the ServiceNow platform. Admins should care about this setting as it directly impacts how incidents and requests are automatically resolved, affecting workflow efficiency.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property activates the auto-resolution feature, allowing the system to automatically resolve incidents and requests based on predefined criteria. |
|---|---|
| What area does it affect? | Incident Management |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when assessing incident resolution workflows or troubleshooting resolution issues. |
Raw metadata from the property record.
| Property name | com.glide.cs.enable_auto_resolution |
|---|---|
| Sys ID | b592097d531210107a1cddeeff7b120c |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | Enable auto-resolution feature |
| Updated | 2024-05-25 03:39:07 |