com.glide.cs.enable_link_unfurling

ServiceNow property description:

This property enables/disables link unfurling for the links that are posted on web client chat with Virtual Agent bot

Attributes

  • Sys ID: b8687e277773b010f14a24f1cd5a991a
  • Type: true | false
  • Application: Global
  • Default value: true
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AI generated property description:

The ServiceNow property `com.glide.cs.enable_link_unfurling` controls whether link unfurling is enabled or disabled for links posted in web client chats with the Virtual Agent bot. When this property is enabled, links shared in the chat are automatically expanded to show a preview, which can include the title, description, and image from the linked content. This feature enhances the user experience by providing more context about the shared links directly within the chat interface. Disabling this property will prevent links from being unfurled, meaning they will appear as plain URLs without any additional preview information. This property is particularly useful for improving the interactivity and informativeness of conversations with the Virtual Agent.

Source

Related property: com.glide.cs.enable_link_unfurling_cache