com.glide.cs.general.error_message

ServiceNow property description:

Generic Error Message

Attributes

  • Sys ID: 1ecb482873411300493c67a6fbf6a770
  • Type: string
  • Application: Global
  • Default value: I'm having technical issues and won't be able to continue this conversation.
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AI generated property description:

The ServiceNow property `com.glide.cs.general.error_message` is used to define a generic error message within the Virtual Agent framework. According to the provided documentation, this property allows administrators to customize the error message that is displayed to users when an unexpected issue occurs during a Virtual Agent conversation. This helps in providing a consistent and user-friendly experience by informing users that an error has occurred without exposing technical details. The default value for this property is a standard error message, but it can be modified to better fit the organization's communication style. This property is part of the broader set of configurations available for the Virtual Agent in ServiceNow.

Source

Related property: com.glide.cs.general.closing_message