Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
It sets the default error message shown to users during technical difficulties, impacting user communication. |
| What area does it affect? |
User Communication |
| What does the default mean? |
The default value is "I'm having technical issues and won't be able to continue this conversation.", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when updating user-facing messages or during system maintenance. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.glide.cs.general.error_message |
| Sys ID |
1ecb482873411300493c67a6fbf6a770 |
| Type |
string |
| Application |
Global |
| Default value |
I'm having technical issues and won't be able to continue this conversation. |
| Description |
Generic Error Message |
| Updated |
2024-05-25 04:30:07 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... bot messages com.glide.cs.branding.type_presence_delay Minimum delay before displaying typing animation com.glide.cs.conversation_faulted_reason Message that displays the following default message when a conversation has faulted: It seems that you have left the conversation. com.glide.cs.general.error_message Generic error message com.glide.cs.general.live_agent_handoff_error_message Error message when no live agent has been set up com.glide.cs.general.live_agent_handoff_message Message to display when handing over to a live agent com.glide.cs.general.support_email General support email com.glide.cs.general.support_hours ...
Related properties