com.glide.cs.general.support_hours

ServiceNow property description:

General Support Hours

Attributes

  • Sys ID: 70cbb7e5c32013009cbbdccdf3d3ae28
  • Type: string
  • Application: Global
  • Default value: M-F 9-5 PST
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AI generated property description:

The ServiceNow property `com.glide.cs.general.support_hours` is used to define the general support hours for the Virtual Agent. According to the provided documentation, this property is part of the configuration settings available for the Virtual Agent in ServiceNow. It allows administrators to specify the hours during which support is available, ensuring that the Virtual Agent operates within these defined times. This setting helps manage user expectations and ensures that support resources are allocated efficiently. The property can be configured to match the organization's support schedule, enhancing the overall user experience.

Source

Related property: com.glide.cs.general.support_phone