SN System Properties Reference
Property reference

com.glide.cs.general.support_hours

The com.glide.cs.general.support_hours property defines the hours during which support is available. Administrators should review this setting to ensure it aligns with their organization's support availability and customer expectations.

Default: M-F 9-5 PST Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property specifies the general support hours as a string, defaulting to 'M-F 9-5 PST', which affects how support availability is communicated to users.
What area does it affect? Support Availability
What does the default mean? The default value is "M-F 9-5 PST", which is the baseline setting used unless it is changed.
When should you review it? Review this property when adjusting support hours or during operational changes.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.general.support_hours
Sys ID 70cbb7e5c32013009cbbdccdf3d3ae28
Type string
Application Global
Default value M-F 9-5 PST
Description General Support Hours
Updated 2024-05-25 04:26:06

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... com.glide.cs.general.error_message Generic error message com.glide.cs.general.live_agent_handoff_error_message Error message when no live agent has been set up com.glide.cs.general.live_agent_handoff_message Message to display when handing over to a live agent com.glide.cs.general.support_email General support email com.glide.cs.general.support_hours General support hours com.glide.cs.general.support_phone General support phone com.glide.cs.global_configuration The sys_id of the default configuration page (sys_cs_configuration_page) © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ...
Additional source link Another external reference for this property
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