com.glide.cs.intent_confidence_delta

ServiceNow property description:

DEPRECATED - no longer used. Refer to open_nlu_driver table for this value. Using this value, the Virtual Agent will launch the topic immediately, or show the end-user the list of topics that might closely match.

Attributes

  • Sys ID: 9bc999e773183300c1dc32e954f6a7e3
  • Type: string
  • Application: Global
  • Default value: 0.1
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AI generated property description:

The ServiceNow property `com.glide.cs.intent_confidence_delta` is deprecated and no longer in use. Previously, it was used by the Virtual Agent to determine whether to launch a topic immediately or present the end-user with a list of closely matching topics based on confidence levels. For current implementations, refer to the `open_nlu_driver` table to find the relevant value. This change ensures that the Virtual Agent's behavior aligns with updated configurations and standards. For more details, consult the provided documentation link.

Source

Related property: com.glide.cs.intent_confidence_threshold