SN System Properties Reference
Property reference

com.glide.cs.live_agent_not_configured

The property com.glide.cs.live_agent_not_configured specifies the default message displayed when no live agents are available. Administrators should review this setting to ensure users receive appropriate guidance during periods without live agent support.

Default: There aren't any live agents available at the moment. I'm able to handle a wide range of requests, though. How can I help? Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It configures the default output message for users when live agents are not available in the context profile.
What area does it affect? Live Agent Support
What does the default mean? The default value is "There aren't any live agents available at the moment. I'm able to handle a wide range of requests, though. How can I help?", which is the baseline setting used unless it is changed.
When should you review it? Review this property when updating live agent configurations or during system maintenance.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.live_agent_not_configured
Sys ID c2aaf3cdff3322107f63ffffffffff69
Type string
Application Global
Default value There aren't any live agents available at the moment. I'm able to handle a wide range of requests, though. How can I help?
Description Default output message is live agent setup topic is not available for the context profile.
Updated 2025-09-04 08:08:46