com.glide.cs.max_wait_system_topic_idThe property com.glide.cs.max_wait_system_topic_id specifies the system ID for the _max_wait_topic_ in ServiceNow. Administrators should review this setting to ensure proper configuration of wait time handling in customer service interactions.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It defines the unique identifier for the _max_wait_topic_, impacting how wait times are managed in customer service scenarios. |
|---|---|
| What area does it affect? | Customer Service Management |
| What does the default mean? | The default value is "0ff1ccca73641110b1ee63d254f6a773", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when configuring customer service wait time settings or troubleshooting related issues. |
Raw metadata from the property record.
| Property name | com.glide.cs.max_wait_system_topic_id |
|---|---|
| Sys ID | 7de03dd673451110b1ee63d254f6a79e |
| Type | string |
| Application | Global |
| Default value | 0ff1ccca73641110b1ee63d254f6a773 |
| Description | Sys id for the topic _max_wait_topic_ |
| Updated | 2024-05-25 03:39:02 |