SN System Properties Reference
Property reference

com.glide.cs.message.processing.enabled

The com.glide.cs.message.processing.enabled property activates the sending of GenAI 'Processing' messages to clients during Virtual Agent interactions. Admins should consider enabling this property to enhance user experience by providing real-time feedback during GenAI/LLM calls.

Default: false Type: boolean Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? This property determines whether GenAI 'Processing' messages are sent to clients when Virtual Agent makes GenAI/LLM calls.
What area does it affect? Virtual Agent interactions
What does the default mean? The default value is "false", which means this behavior is disabled by default.
When should you review it? Review this property when configuring GenAI features or improving user feedback mechanisms.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.message.processing.enabled
Sys ID 91503d54eb500210c27601c7c1522828
Type boolean
Application Global
Default value false
Description Enablement flag for GenAI "Processing" messages to be sent to the client when GenAI/LLM calls are being made from Virtual Agent.
Updated 2024-05-25 05:05:11

Sources

Official references and nearby text excerpts where this property appears.

Documentation excerpt View supporting context
Context preview Snippet 1
... requester's language for the conversation session when Dynamic Translation for Virtual Agent is installed and configured. https:// <instance_name>.service- now.com/$sn-va- web-client-app.do? sysparm_requester_session_language= letter language code> Latency feedback in Virtual Agent The com.glide.cs.message.processing.enabled system property notifies requesters whenever the generative AI large language model (LLM) is processing their request in the Virtual Agent chat widget and Now Assist panel. Latency feedback messages The ...
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