Property reference

com.glide.cs.multiple_conversations_per_consumer_channels

The property defines a list of channel IDs that allow multiple conversations for a single consumer account. Admins would care about this when configuring channels for customer interactions, although it is now deprecated in favor of a new system column.

Default: 991f3f81b7031110b6e8bc15ae11a912 Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It specifies which channels can support multiple conversations per consumer account, but is now obsolete due to a new implementation.
What area does it affect? Consumer channels configuration
What does the default mean? The default value is "991f3f81b7031110b6e8bc15ae11a912", which is the baseline setting used unless it is changed.
When should you review it? Review this property during migration to the new channel configuration system.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.multiple_conversations_per_consumer_channels
Sys ID 07febb81b7031110b6e8bc15ae11a93a
Type string
Application Global
Default value 991f3f81b7031110b6e8bc15ae11a912
Description Comma separated list of channel ids that support creation of multiple conversations per consumer account. NOTE: This system property has been deprecated. New column, Supports Multiple Conversations, in sys_channels will now be used instead.
Updated 2024-05-25 03:38:52

Sources

Official references and nearby text excerpts where this property appears.