com.glide.cs.nass.prechat.enabled The com.glide.cs.nass.prechat.enabled property activates or deactivates pre-chat surveys in the ServiceNow chat client. Administrators should review this setting to manage user interactions and gather information before initiating live chats.
trueThe answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property determines whether pre-chat surveys are enabled for the Now Assist chat client, impacting how users interact before connecting with live agents. |
|---|---|
| What area does it affect? | Conversational interfaces |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | Review this property when configuring chat surveys or adjusting user engagement strategies. |
Raw metadata from the property record.
| Property name | com.glide.cs.nass.prechat.enabled |
|---|---|
| Sys ID | 89067182ff74221017dcffffffffff21 |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | |
| Updated | 2025-04-10 17:20:44 |
Official references and nearby text excerpts where this property appears.
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