com.glide.cs.no_topic_sorry_message

ServiceNow property description:

No Topic Found Sorry Message

Attributes

  • Sys ID: bf6ca8aa3b1123009cbbcea234efc463
  • Type: string
  • Application: Global
  • Default value: I am sorry but I didn't understand your request.
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AI generated property description:

The ServiceNow property `com.glide.cs.no_topic_sorry_message` is used to configure the message that is displayed when no matching topic is found in a Virtual Agent conversation. According to the provided documentation, this property allows administrators to customize the response that users receive when the Virtual Agent cannot find a relevant topic to address their query. This ensures that users are informed in a user-friendly manner when their request cannot be processed due to the absence of a suitable topic. The default message can be modified to better align with the organization's communication style and user expectations. This property is particularly useful in maintaining a smooth user experience even when the system encounters limitations.

Source

Related property: com.glide.cs.no_topic_found_message