SN System Properties Reference
Property reference

com.glide.cs.no_topic_sorry_message

The com.glide.cs.no_topic_sorry_message property defines the message displayed when no relevant topic is found for a user's request. Admins should review this message to ensure it aligns with their organization's communication style and user experience expectations.

Default: I am sorry but I didn't understand your request. Type: string Application: Global

Key questions about this property

The answers below summarize the purpose, scope, default effect, and review scenarios for this property.

What does it do? It configures the text shown to users when their inquiries do not match any available topics, enhancing user interaction.
What area does it affect? User Interaction
What does the default mean? The default value is "I am sorry but I didn't understand your request.", which is the baseline setting used unless it is changed.
When should you review it? Review this property when updating user-facing messages or improving customer support interactions.

Out of the box property record

Raw metadata from the property record.

Property name com.glide.cs.no_topic_sorry_message
Sys ID bf6ca8aa3b1123009cbbcea234efc463
Type string
Application Global
Default value I am sorry but I didn't understand your request.
Description No Topic Found Sorry Message
Updated 2024-05-25 04:04:27