Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
It configures the text shown to users when their inquiries do not match any available topics, enhancing user interaction. |
| What area does it affect? |
User Interaction |
| What does the default mean? |
The default value is "I am sorry but I didn't understand your request.", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when updating user-facing messages or improving customer support interactions. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.glide.cs.no_topic_sorry_message |
| Sys ID |
bf6ca8aa3b1123009cbbcea234efc463 |
| Type |
string |
| Application |
Global |
| Default value |
I am sorry but I didn't understand your request. |
| Description |
No Topic Found Sorry Message |
| Updated |
2024-05-25 04:04:27 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... sys_properties.list in the navigation filter, and filter them by the criteria com.glide.cs to confirm that these messages work for voice channels. You can review the following key messages: ◦com.glide.cs.topic_picker_msg ◦com.glide.cs.no_topic_found_message ◦com.glide.cs.no_topic_sorry_message ◦com.glide.cs.link_account_msg ◦com.glide.cs.topic_choice_list_message ◦com.glide.cs.topic_confirmation_message Note: Most of the messages unique to the voice channels are listed in the Bot Messages section of the Provider Channel Identity record. For more information, see ...
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