com.glide.cs.offglide.excluded_messages The com.glide.cs.offglide.excluded_messages property specifies which system messages are excluded from being sent to off-glide chat requesters. Admins should review this setting to ensure that appropriate messages are communicated to users during chat interactions.
Routing you to a live agent...The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | This property defines a list of system messages that will not be published to users in off-glide chat sessions, affecting user communication. |
|---|---|
| What area does it affect? | Off-glide chat functionality |
| What does the default mean? | The default value is "Routing you to a live agent...", which is the baseline setting used unless it is changed. |
| When should you review it? | Review this property when adjusting user communication strategies or troubleshooting chat interactions. |
Raw metadata from the property record.
| Property name | com.glide.cs.offglide.excluded_messages |
|---|---|
| Sys ID | 0c94344a53573210681c9b0a10e5e6a2 |
| Type | string |
| Application | Global |
| Default value | Routing you to a live agent... |
| Description | A list of system messages are not published to off-glide chat requesters. |
| Updated | 2026-04-14 20:46:05 |
Official references and nearby text excerpts where this property appears.
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