com.glide.cs.on_error_connect_to_agentThe com.glide.cs.on_error_connect_to_agent property enables the transfer of erroneous Live Agent conversations to another Live Agent. This ensures that users receive assistance even when initial interactions encounter issues, improving overall support effectiveness.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | When enabled, this property redirects conversations that encounter errors to a different Live Agent for resolution. |
|---|---|
| What area does it affect? | Live Agent interactions |
| What does the default mean? | The default value is "true", which means this behavior is enabled by default. |
| When should you review it? | An admin should review this property when troubleshooting Live Agent errors or optimizing support workflows. |
Raw metadata from the property record.
| Property name | com.glide.cs.on_error_connect_to_agent |
|---|---|
| Sys ID | 29c4c4f2c3733010634cdb450a40dd9d |
| Type | boolean |
| Application | Global |
| Default value | true |
| Description | If enabled, erroneous LA conversation will be transferred to another Live Agent |
| Updated | 2024-05-25 03:38:55 |
Official references and nearby text excerpts where this property appears.