com.glide.cs.oneextend.timeoutThe com.glide.cs.oneextend.timeout property sets the duration in seconds for a virtual agent conversation to wait before timing out a call to OneExtend. Admins should review this setting to ensure it aligns with their response time expectations and user experience.
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? | It configures the timeout duration for OneExtend calls during virtual agent interactions, impacting how long users wait for responses. |
|---|---|
| What area does it affect? | Virtual Agent interactions |
| What does the default mean? | The default value is "60", which sets the baseline numeric behavior for this property. |
| When should you review it? | Review this property when adjusting response times or troubleshooting timeout issues. |
Raw metadata from the property record.
| Property name | com.glide.cs.oneextend.timeout |
|---|---|
| Sys ID | 755d0672eba21110c27601c7c15228f2 |
| Type | integer |
| Application | Global |
| Default value | 60 |
| Description | Duration (in seconds) that a VA conversation should wait before timing out a call to OneExtend. |
| Updated | 2024-05-25 03:39:02 |