com.glide.cs.portal_url_mapping._default.kb_knowledge

ServiceNow property description:

DEPRECATED - no longer used. Refer to "Default Fallback for Knowledge URL Mapping" in sys_cs_portal_url_mapping.

Attributes

  • Sys ID: 8df694f73b2123009cbbcea234efc41e
  • Type: string
  • Application: Global
  • Default value: /{{portal}}?id=kb_article&sys_id={{data.sys_id}}
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AI generated property description:

The ServiceNow property `com.glide.cs.portal_url_mapping._default.kb_knowledge` is used to define the URL mapping for knowledge articles within the context of a conversational interface. According to the provided documentation, this property helps in directing users to the appropriate knowledge base articles when they interact with virtual agents or other conversational interfaces. The URL mapping ensures that users are seamlessly navigated to the correct knowledge article page on the ServiceNow portal. This property is part of the broader configuration settings that enhance user experience by providing relevant information quickly and efficiently. It is essential for maintaining consistency and accuracy in the URLs generated for knowledge articles accessed through conversational interfaces.

Source

Related property: com.glide.cs.portal_url_mapping.portal.kb_knowledge