Key questions about this property
The answers below summarize the purpose, scope, default effect, and review scenarios for this property.
| What does it do? |
This property previously defined the default URL mapping for knowledge articles but is now obsolete. |
| What area does it affect? |
Knowledge Management |
| What does the default mean? |
The default value is "/{{portal}}?id=kb_article&sys_id={{data.sys_id}}", which is the baseline setting used unless it is changed. |
| When should you review it? |
Review this property when updating or configuring knowledge article URL mappings. |
Out of the box property record
Raw metadata from the property record.
| Property name |
com.glide.cs.portal_url_mapping._default.kb_knowledge |
| Sys ID |
8df694f73b2123009cbbcea234efc41e |
| Type |
string |
| Application |
Global |
| Default value |
/{{portal}}?id=kb_article&sys_id={{data.sys_id}} |
| Description |
DEPRECATED - no longer used. Refer to "Default Fallback for Knowledge URL Mapping" in sys_cs_portal_url_mapping. |
| Updated |
2024-05-25 05:04:15 |
Sources
Official references and nearby text excerpts where this property appears.
Context preview
Snippet 1
... following values: • Portal and table/parent table • Portal and any table • Any portal and table/parent table • Any portal and any table Custom URL mapping properties Property Description com.glide.cs.portal_url_mapping._default.kb_knowledge Default for Knowledge URL mapping. • Type: string • Value:/{{portal}}? id=kb_article&sys_id={{data.sys_id}} com.glide.cs.portal_url_mapping._default.sc_cat_item Default for Catalog Item URL mapping. © 2026 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, ...
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