com.glide.cs.portal_url_mapping._default.sc_cat_item

ServiceNow property description:

DEPRECATED - no longer used. Refer to "Default Fallback URL for Catalog Item URL Mapping" in sys_cs_portal_url_mapping.

Attributes

  • Sys ID: 29c1fc26532020103296ddeeff7b1216
  • Type: string
  • Application: Global
  • Default value: /swp?sys_id={{data.sys_id}}&id={{data.url_id}}&table={{data.table_name}}&referrer=va
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AI generated property description:

The ServiceNow property `com.glide.cs.portal_url_mapping._default.sc_cat_item` is used to define the default URL mapping for Service Catalog items within the context of Virtual Agent conversations. This property ensures that when a user interacts with a Service Catalog item through the Virtual Agent, they are directed to the appropriate portal URL. The URL mapping helps in providing a seamless user experience by linking the conversational interface with the correct Service Catalog item page. This property is part of the broader configuration settings that enable URL navigation within conversational interfaces, ensuring that users can access the necessary resources directly from their chat interactions.

Source

Related property: com.glide.cs.portal_url_mapping.portal.sc_cat_item